Your Frequently Asked Questions

Only people who have their business located in Belgium are allowed to create an account on the Belgian website.

You can't see the webshop prices because you need an account in order to see our prices. You may also try and request a quote.

After creating your account, it may take a few days before you can use it. Our colleagues will validate your data and then send you an e-mail with the login details. Have you been waiting longer than 3 days? Then contact us!

Everyone can create a webshop account via https://nbsscientific.be/create-an-account/. With a webshop account, you are able to order products, see prices and many more advantages. Create your free webshop account now! Please note: Your webshop account will take a couple of days to set up and once it is ready, you will receive your login details via email.

There are several ways how to place an order. An order can be placed by sending your order to info@nbsscientific.be. You can also contact our colleagues by phone at +31 (0)36 549 1010. You can also create an account on our website and place an order online.

Typically, we need as much information as possible to process an order. We need information about the company you work for: First Name Last Name Job Title Company name VAT number Invoice and delivery address Email address for order confirmations Email address for invoices. We also need a reference or order number.

If you have placed a web order, you can view it in your account. For more information about your orders by other means, please contact us at info@nbsscientific.be.

Usually 30 days from invoice date.

To view more in-depth information about shipping costs, see our terms and conditions.

Yes.

For bulk purchases, you can request a quote from Sales where discounts can be agreed upon.

If in stock the product will be delivered the next day. If we have to order the product, the expected delivery time is 4/ 6 weeks.

No this is unfortunately not possible. After the order confirmation you receive from us, you need to check everything; if something is not right report it immediately.

Our shipping method is via UPS. These are packed in a cardboard box. Sterile products are shipped in the original sterile packaging.

You can send an email with photo, then we will process it as being a complaint. Then if the complaint is justified the product will be redelivered.

If items are missing please send us an email with an explanation and possibly pictures. Our colleagues will handle it as soon as possible.

If possible, always sign for delivery.

You do not need to specifically consider something. For equipment and other fragile items, our boxes will have a "this side up" sticker. Please do not accept the box if the box is delivered the wrong way around and please make a report. For products with clean-room conditions, the clean-room bags will be shipped in a cardboard box. Please do not cut too deeply into the box to prevent the clean room bags from breaking.

It can sometimes happen that your order is delivered later than desired. This may have several causes: article not in stock, delay in shipping. We always try to keep you as well informed as possible about the delivery.

See terms and conditions.

In case of an order of a wrong product, please contact the sales department: they will handle it further.